Patient Frequently Asked Questions
Financial FAQs
Which insurances do you accept?
In Network California
-
- Anthem Blue Cross PPO
- Blue Shield of California PPO
- Cigna PPO
- California Health & Wellness
- United Healthcare PPO
- Medicare
- Tricare
- Workers Compensation (with approved authorization)
In Network Nevada
-
- Aetna
- Cigna PPO
- Hometown Health (HMO, PPO, Medicare)
- Medicare
- Prominence (HMO, PPO, Medicare)
- United Healthcare PPO
- Workers Compensation (with approved authorization)
Do I need a physician referral before making a PT appointment?
No. Every state now has some form of direct access to physical therapy, which means you can visit us first. Your insurance may require a referral or prescription for continued care.
Can I pay my bill online?
- Go to our website and click on Patient Portal from the top menu bar.
- Login using your email and password.
- Click on Make a Payment.
- Choose Pay Now
- Answer payment questions and enter payment method to pay.
Can you explain my insurance Explanation of Benefits and the insurance billing process?
Who do I call if I don’t understand my bill?
We work with a professional billing company to ensure your claims are processed efficiently and accurately. If you have spoken to your insurance company and still have questions about your bill, please call (916)905-6378 and choose option #2.
If you are paying cash for your therapy services, please call our office at (916)905-6378, option #3 and ask to speak to your Clinic Benefit Coordinator.
Can I use my Out of Network Benefits to pay for my physical therapy?
General Physical Therapy FAQs
What does a Physical Therapist do?
Physical therapists are doctorate-level musculoskeletal experts who specialize in helping people improve their physical function and quality of life. In other words, we work with our patients to help them achieve their goals, whether that’s recovering from an injury or surgery, reaching a new athletic level, or minimizing pain.
How long will I need PT?
That depends on the reason you’re seeking care. We’ll work together to develop a personalized treatment plan that takes into account your specific needs.
What will happen during my first physical therapy appointment?
What should I wear to my sessions?
What should I bring to my first PT appointment?
How early should I arrive for my first appointment?
Patient Portal FAQs
Can I schedule appointments online?
- Go to our website and click on Patient Portal from the top menu bar.
- Click on the Request Appt button
- Select your Location, Provider and Preferred Time
- Click Reserve Selected Time to send our front office staff your request
We will review and approve your request on the next business day or as soon as it is received.
How do I reset my password?
- Go to our website and click on Patient Portal from the top menu bar.
- Click on the Forgot Password button
How do I obtain statements to submit to my insurance on my patient portal?
- Go to our website and click on Patient Portal from the top menu bar.
- Login using your email and password.
- Click on Make a Payment.
- From the Statement screen you can choose to:
-
- see details,
- choose level of detail,
- select a date range, and
- print a statement for your records.